Call Centre Job Interview | BPO Interview | Chat And Mailing Job Interview Questions

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 Call Centre Job Interview | BPO Interview | Chat And Mailing Job Interview Questions

Call Centre Job Interview Questions: Call centre job interview is now very easy and familiar in today's world let's find the best and most common questions ever asked in all interviews especially call centre jobs or BPO jobs and other everyday jobs 

Call Centre Job Interview Questions




Let's start with the Introduction
 
An introduction is the very first step in every interview

Let's introduce ourselves to the interviewer with your name like

EXAMPLE:

Hello sir my name is (your name) from (your place) I have done my (10th or 12th) in (your board or institution) I have also done my (your diploma or your degree) in (your institution) I am living with my nuclear family. NEXT

Tell me briefly about what is chat process job or call centre job process is?

Chat process or call centre job is the type of customer care job
Agents communicate with their customers through instant messages 
customers are asking about products, order status, billing and company policy which increases the company's sales. 

COMMON TYPES OF CHATS 
1. Instant Messages
2. Video Chating 
3. Message Chating

How To Deal With Angry Customers?

Apologize for your mistake or your company's inconvenience
try to keep your customer or client calm and be yourself calm
and make very high efforts to resolve the issues.

If the issue wasn't resolved at the same time then convenient client to the callback option.

Don't wait for customers or clients to call just do a call by yourself and do possible ways to resolve the said issue.

WHAT IS A CHAT APPLICATION?

A messaging app is a chat application

DISADVANTAGES OF CHATING ON APPS

WE DON'T KNOW THE REAL IDENTITY OF THE PERSON CHATTING.


CHAT STATUS

 HOW WE ARE DEALING WITH CUSTOMER


Next will be the Your Strengths

What are your strengths?
1. Honest 
2. Dedication 
3. Creative
4. Patience
5. Discipline



HOBBIES 

1. WORKING ONLINE

2. WRITING 

3. TRAVELING

5. READING BOOKS 

6. PLAYING GAMES


WHY WE SHOULD CHOOSE YOU FOR THIS JOB?

I am a determined and hardworking person, I am also an expert in MS WORD, and EXCEL  I  am a philanthropist (mankind lover )
I like challenges.



HOW TO DEAL WITH PRESSURE?

Pressure is coming if you can't complete your work at the proper time.

I will be calm and do work when I feel pressure.



BPO INTERVIEW QUESTIONS

WHAT IS BPO?

BPO is Business Process Outsourcing 

Transfer of responsibilities to outer sources.


TYPES OF BPO

 There are two types of BPOs

1. LPO (LEGAL PROCESS OUTSOURCING)

2. KPO (KNOWLEDGE PROCESS OUTSOURCING)


DIFFERENCE BETWEEN CALL CENTRE AND BPO

The call centre handles only phone calls while BPOs are handling accounting and billing too

Voice process BPOs

To give information through calls 

THE MAIN AND IMPORTANT QUESTIONS ASKED IN THE INTERVIEW


WHAT ARE YOU EXPECTING SALARY FROM US?

 It will be according to my work and efforts

IF ANOTHER ORGANISATION APPROACHES YOU WILL YOU LEAVE US?


No, my dream is to get the highest rank in this organisation like you sir.

that is the reason I can't leave this organisation.




WHY WE SHOULD ONLY RECRUIT YOU? THERE ARE SO MANY STANDING IN THE QUEUE.

ALTHOUGH AT PRESENT, I CAN'T JUDGE OTHERS WHO    

ARE STANDING IN A QUEUE LIKE ME YET, I CAN ASSURE 

YOU ABOUT MYSELF THAT I AM A DETERMINED AND  

DEDICATED PERSON TOWARDS MY WORK.

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